Privacy policy
Supported Home respects your privacy and is committed to protecting your personal data in accordance with UK GDPR and applicable data protection laws.
Last updated: 18 May 2026
Information we collect
We may collect the following information when you use our platform:
- Name
- Email address
- Phone number
- Property enquiry details
- Viewing request information
- Account login information
- IP address and browser or device information
How we use your information
We use your information to:
- Process property viewing requests
- Send transactional emails related to property enquiries
- Facilitate communication between users and property agents or providers
- Provide account-related notifications
- Improve platform security and functionality
- Respond to support enquiries
Transactional emails
When you submit a property enquiry, request a viewing, or create an account, we may send transactional emails including:
- Viewing confirmations
- Property enquiry notifications
- Account verification emails
- Password reset emails
- Service-related notifications
These emails are necessary for operation of the platform.
Marketing emails
We do not send unsolicited marketing emails or use purchased mailing lists.
Data sharing
We may share relevant enquiry information with housing providers, estate agents, landlords, or property representatives associated with listings you interact with.
We do not sell personal data to third parties.
Data retention
We retain personal data only as long as necessary to provide our services and comply with legal obligations.
Your rights
Under UK GDPR, you may have rights to:
- Access your personal data
- Correct inaccurate data
- Request deletion of your data
- Object to certain processing activities
To exercise these rights, contact privacy@supportedhome.co.uk.
Contact
If you have questions regarding this policy, contact privacy@supportedhome.co.uk.