Privacy

Privacy notice

Supported Home uses personal information to help people browse supported accommodation, make enquiries, request viewings, and receive support.

Last updated: 18 May 2026

This page is written for people using the public listings portal. CRM staff legal information is handled separately inside the authenticated Help centre.

For privacy questions, contact privacy@supportedhome.co.uk.

Visitors, applicants, referrers, and people making enquiries.

Who this notice is for

This notice explains how Supported Home handles personal information when you browse supported accommodation listings, make a property enquiry, request a viewing, create an account, or contact us for support.

It also applies when a referral partner or professional contacts us about accommodation on someone else's behalf.

Only the details needed to handle listings and enquiries.

Information we collect

The information we collect depends on how you use the listings portal. It may include:

  • your name and contact details
  • property enquiry and viewing request details
  • referral or support information you choose to provide
  • account sign-in and verification details
  • messages you send to us or to a listing contact through the portal
  • basic technical information, such as device, browser, and IP address
Sensitive information

Supported accommodation enquiries may include practical support or housing context. Please only provide information that is relevant to the enquiry. We use this information to help route and manage the request.

To provide the portal and respond to requests.

How we use information

We use personal information to:

  • show and manage supported accommodation listings
  • process property enquiries and viewing requests
  • send confirmations, updates, and account messages
  • connect you with the relevant provider, landlord, agent, or property contact
  • respond to support, privacy, and service questions
  • keep the portal reliable, secure, and easy to use

We do not sell personal information, and we do not use purchased mailing lists.

Only where needed to progress your enquiry or run the service.

Who we share information with

When you submit an enquiry or viewing request, we may share the relevant details with the provider, landlord, agent, referral partner, or property representative connected with that listing.

We may also use trusted service providers to host the portal, send transactional emails, provide support, and keep records needed to operate the service.

Transactional emails

We may send emails about enquiries, viewings, account verification, password resets, and important service updates. These are service messages, not marketing emails.

For as long as needed for the request, service, or legal duties.

How long we keep information

We keep personal information only for as long as we reasonably need it to provide the portal, manage enquiries and accounts, respond to questions, maintain records, and meet legal or regulatory obligations.

Retention periods may differ depending on the type of record and the reason it was collected.

You can ask us about the personal information we hold.

Your privacy rights

Under UK data protection law, you may have rights to access, correct, delete, restrict, or object to certain uses of your personal information.

To ask about your rights, contact privacy@supportedhome.co.uk.

Use the privacy email for questions about this notice.

Contact us

If you have questions about this privacy notice or how your information is used, contact privacy@supportedhome.co.uk.