Terms of use
These terms explain how people can use Supported Home to browse supported accommodation listings and manage property enquiries.
Last updated: 18 May 2026
This page is for visitors, applicants, referrers, and people making enquiries through the public listings portal.
For support questions, contact support@supportedhome.co.uk.
The portal helps people browse listings and make enquiries.
Using the portal
Supported Home provides a public listings portal for supported accommodation. You can browse rooms, review listing information, send property enquiries, and request viewings.
We provide the portal and help route enquiries to the relevant listing contact. Unless clearly stated, we are not the landlord, housing provider, managing agent, or estate agent for a property.
Use the portal fairly and provide accurate information.
Your responsibilities
When using the portal, you agree to:
- provide accurate contact and enquiry information
- use the portal for genuine supported accommodation enquiries
- treat listing contacts, support staff, and other users respectfully
- keep any account details up to date
- use information from listings for personal or professional enquiry purposes only
Listings should be checked before decisions are made.
Property information
Listing details are provided by housing providers, landlords, agents, property representatives, or other listing contacts. We aim to present information clearly, but details can change.
You should check important information directly with the relevant listing contact before making decisions about a property, viewing, referral, tenancy, or support arrangement.
Service messages help manage requests and account activity.
Enquiries and communications
When you submit an enquiry, request a viewing, or create an account, we may send service messages linked to that activity.
Examples of service messages
- viewing confirmations and updates
- responses from providers, landlords, agents, or property contacts
- account verification and password reset emails
- important notices about the portal or a request you submitted
The portal should be used for lawful, genuine enquiries.
Acceptable use
You agree not to use the portal to:
- submit false, misleading, or duplicate enquiries
- send spam or bulk unsolicited messages
- collect listing information for unrelated commercial use
- interfere with the normal operation of the portal
- upload or send unlawful, harmful, or abusive content
We work to keep the portal useful, but cannot promise every outcome.
Availability and liability
We aim to keep Supported Home available and useful, but we cannot guarantee uninterrupted access or that every listing, enquiry, viewing, or accommodation outcome will be available.
To the fullest extent permitted by law, we are not responsible for indirect losses arising from use of the portal or reliance on listing information supplied by third parties.
We may update these terms and will keep this page current.
Changes and contact
We may update these terms from time to time. The latest version will be published on this page with the updated date.
For legal or support questions, contact support@supportedhome.co.uk.